CenturyLink LEAD IT SYSTEMS ENGINEER - Palo Alto in WORKS FROM HOME, Texas
CenturyLink (NYSE: CTL) at http://www.centurylink.com/ is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
The Lead IT Systems Engineer/Technical Service Engineer (TSE) role provides designated or dedicated support for a subset of CenturyLink clients. This engineer provides subject matter expertise for the client and will provide escalation and training for the larger network team. The TSE role is staffed during local business hours but provides on-call support during off hours. The Network Security Engineer (TSE) will maintain a high standard of data security in respect to industry standards and customer requirements. The Security Engineer will execute change requests and troubleshoot security related systems and network incidents to protect and safeguard customer data against internal and external theft, damage, and disasters.
Work with Sales Engineers to identify requirements for client implementation
Configure and Implement Palo Alto Firewall solution into the client managed hosting solution
Identify, resolve, and escalate security issues according to procedural documentation and training
Create or update documentation including security diagrams, procedures, and policies to ensure the organization is addressing the current threat landscape as it pertains to customer environments
Provide guidance to adjacent support tiers to assist in resolution of complex network and system solution incidents
Provide and obtain timely updates to/from relevant parties (internal and external)
Monitor customer environments to quickly identify and resolve incidents
Work with hardware vendors to identify and resolve complex issues
Review security and network configurations with implementation teams to ensure successful implementation of services into production
Other duties as assigned
Hands on experience with one or more of the following:
Experience with Shell/Perl/Expect/PHP and/or other scripting languages, database administration, and/or web development technologies like HTML, XML, Java
Familiarization with SAS-70 and ITIL guidelines and practices
Technical certifications in areas of expertise (Cisco, Juniper, MS, ITIL, Nortel, Ciena)
Education or Equivalent Experience:
5-7 years in related IT field supporting customer/enterprise environments
Bachelor's degree or equivalent education in related fields
Certificates of training in associated fields/equipment
Alternate Location: US-Missouri-Chesterfield
Requisition # : 213773
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.