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About CenturyLink

CenturyLink (NYSE: CTL) at is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

The Lead IT Systems Engineer/Technical Service Engineer (TSE) role provides designated or dedicated support for a subset of CenturyLink clients. This engineer provides subject matter expertise for the client and will provide escalation and training for the larger network team. The TSE role is staffed during local business hours but provides on-call support during off hours. The Network Security Engineer (TSE) will maintain a high standard of data security in respect to industry standards and customer requirements. The Security Engineer will execute change requests and troubleshoot security related systems and network incidents to protect and safeguard customer data against internal and external theft, damage, and disasters.

Job Description

  • Essential Duties:

  • Work with Sales Engineers to identify requirements for client implementation

  • Configure and Implement Palo Alto Firewall solution into the client managed hosting solution

  • Identify, resolve, and escalate security issues according to procedural documentation and training

  • Create or update documentation including security diagrams, procedures, and policies to ensure the organization is addressing the current threat landscape as it pertains to customer environments

  • Provide guidance to adjacent support tiers to assist in resolution of complex network and system solution incidents

  • Provide and obtain timely updates to/from relevant parties (internal and external)

  • Monitor customer environments to quickly identify and resolve incidents

  • Work with hardware vendors to identify and resolve complex issues

  • Review security and network configurations with implementation teams to ensure successful implementation of services into production

  • Other duties as assigned


  • Desired skills:

  • Hands on experience with one or more of the following:

  • Experience with Shell/Perl/Expect/PHP and/or other scripting languages, database administration, and/or web development technologies like HTML, XML, Java

  • Familiarization with SAS-70 and ITIL guidelines and practices

  • Technical certifications in areas of expertise (Cisco, Juniper, MS, ITIL, Nortel, Ciena)

  • Education or Equivalent Experience:

  • 5-7 years in related IT field supporting customer/enterprise environments

  • Bachelor's degree or equivalent education in related fields

  • Certificates of training in associated fields/equipment


Alternate Location: US-Missouri-Chesterfield

Requisition # : 213773

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.