CenturyLink Manager of Engineering I - Federal (N) in WORKS FROM HOME, Texas
CenturyLink (NYSE: CTL) at http://www.centurylink.com/ is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
Systems engineering manager leads a team of IT Systems engineers who deploy and sustain a complex network of systems providing support to a geographically separated Network Operating Centers (NOC), Tier 2, Implementation, and Information Assurance (IA) group. The position reports directly to the Sr. Operations Manager with several direct reports. The SE manager will provide 24x7x365 operational support to the program network. The ideal candidate has extensive background in server planning, design and implementation of system engineering projects with an emphasis on maintaining high operational availability and awareness. The position requires a deep understanding of supporting operational environment, maintaining SLA, and customer satisfaction. The primary customer is the operational NOCs. The SE manager interfaces with Tier 3 to move new technologies and features from conceptual stages to implementation. He or she must be independent and knowledgeable to troubleshoot issues and implement new methods to increase productivity and efficiency. The SE manager must have a keen focus on pioneering network evolutions and system automation that streamlines daily processes. They are expected to employ creative problem-solving to answer operational issues.
Position requires a Top Secret/SCI clearance
Provide high-level customer service to the Operations group
Oversee maintenance, administration and availability of NOC servers across multiple domains
Ensure that maintenance, repair, patching and general upkeeps are conducted outside peak traffic hours
Provide timely updates to NOC personnel and operation manager on events impacting the operations
Develop, maintain, and brief weekly and monthly status update on system environment and pertinent activities
Provide Tier 3 support for new design, equipment, and software requirements
Follow established standards and change management policies
Manage system engineers’ team to support new product development.
Lead and direct requirements and architecture process areas.
Drive technical excellence for meeting technical standards and processes.
Oversee measure and assess system performance and report impact to network operations and develop innovative solution to avert critical failures
Plan short and long range projects to increase system efficiency
Drive system platform adoption and usage
Handle routine maintenance and troubleshoot unexpected issues
Direct reports: 5-7 Windows/Linux Administrators and Engineers with the potential for additional personnel
Analyze existing operating procedures and determine development and quality improvement plan
The position is demanding and often time requires excess of 40-hr work-week
Provide guidance and mentorship to subordinates
SE manager is expected to develop shift schedule to provide 24x7 on-site operational support
Up to 15% travel can be expected due to possible deployments to lab facilities and other NOC locations
Bachelors degree or equivalent education and experience.
8 - 10 years related experience.
1 year previous supervisory / leadership experience required.
Alternate Location: US-Texas-San Antonio
Requisition # : 212943
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.