CenturyLink Operation Technician III - Federal (N) in WORKS FROM HOME, Texas
CenturyLink (NYSE: CTL) at http://www.centurylink.com/ is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
In a 24x7 Network operating center (NOC) environment, Operations Technician 3 will monitors, troubleshoot, and resolve network incidents on a fiber optics communications network to ensure near 100 availability of all system. The position services as the first point of contact for network outages. A qualified candidate will identify, document, troubleshoot, track, and resolve network incidents and standing outages. Operations technician is expected to follow standard operating procedures (SOP) to report incidents in a timely manner.
Responsible for active network monitoring including incident detection, fault isolation, fault management, and fault resolution
Provide first level troubleshooting and incident resolution of network issues and provide timely reporting and escalation of incidents in accordance with SOP
Using ticketing system, properly and accurately document on-going issues in accordance with incident tracking procedures. It include understand and acting according to reporting matrix and incident response requirements
Coordinate, de-conflict, and track Authorize Service Interruption (ASI) and ensure proper documentation of customer notification and concurrence.
With guidance from implementation team, Operations Technician 3 are expected to create and follow method of procedure (MOP) and execute turn-up of specified systems
Bachelor's degree in a relevant technical discipline with a minimum of 1 year of overall related experience; additional years of directly applicable experience may be accepted in lieu of a degree
Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE, CISSP or equivalent) prior to start date
Ability to work in a 24/7 operation
Experience with one or more of the following: alarm surveillance, fault management, fault isolation, or performance management
Experience with one or more of the following technologies: routers, switches, crypto devices, routing, Juniper, DWDM (6500, RLS, 9600)
General understanding of network topologies and the ability to understand the signal flow of network architecture
The preferred candidate will have specific experience with network monitoring tools such as NetCool, NeuralStar, HP Openview, or OneControl
Preferred candidate will have firsthand experience of opening and tracking tickets in Remedy Ticket Systems
Preferred candidate will have a demonstrable understanding of DWDM and IP principles
Hold an active TS/SCI security clearance
Alternate Location: US-Texas-San Antonio
Requisition # : 214340
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.